Conference Project Manager - Mary4GlobalGoals

SaaS AI Translation for Customer Support

1st Anual Customer Centric Conference (CCC)

Project Manager

In synergy with key teams, I overachieved goals when launched Unbabel's CCC as a Project Manager.

This was possible due to strong project management skills that involved:

Documenting every step of the preparation and delivery of the conference and making it readily accessible to all teams involved (Sales, Marketing, Customer Success, Leadership, and external agencies).

Working closely with key teams, both internal and external, to ensure everyone is aware of their individual goals and contributions

Managing the full stack of the conference: coordinated 20 speakers from worldwide, executed all the communications with the participants, managed sponsorship deliverables, and led a senior events agency while coordinating all customer-facing teams internally

Gathered 100+ major players in Customer Service — this resulted and new enterprise clients and upsells due to the outstanding experience our customers and prospects had with us at CCC

"I cannot forget how Mariana owned and delivered two customer conferences that are already part of Unbabel's greatest moments."

Hugo Macedo, Sr. Dt. of Product Marketing at PandaDoc

Former manager